Perch Subprocessors

LAST UPDATED: October 3, 2023

To support delivery of our Services, Perch Insights, Inc. may engage and use data processors with access to certain Customer Personal Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Terms of Use and Data Processing Addendum between Company and Perch (the “Agreement”).

Third Parties

Perch currently uses third party Subprocessors to provide infrastructure, data processing and other services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, Perch performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Subprocessor List

Perch may use the following Subprocessors to host and process Customer Data, provide infrastructure that helps with delivery of our Services, or perform other Service functions:

Entity Name: Amazon Web Services, Inc. (AWS)

Subject matter, nature, and duration of processing: Perch uses AWS to process and store user data for the duration set forth in the user’s (or its organization’s) agreement with Perch.

Location (Country): United States of America

Adequacy Mechanism Supporting Transfer: Standard Contractual Clauses

Entity Name: Cube Dev, Inc. 

Subject matter, nature, and duration of processing: Perch uses cube for semantic layer services for data analytics. User data processed by Cube is retained as set forth in the user’s (or its organization’s) agreement with Perch.

Location (Country): United States of America

Adequacy Mechanism Supporting Transfer: Standard Contractual Clauses

Entity Name: Freshworks, Inc.

Subject matter, nature, and duration of processing: Perch uses Freshworks, Inc. for cloud-based customer support services. User data processed by Freshworks, Inc. is retained as set forth in the user’s (or its organization’s) agreement with Perch.

Location (Country): United States of America

Adequacy Mechanism Supporting Transfer: Standard Contractual Clauses

Entity Name: Microsoft Inc. (Azure)

Subject matter, nature, and duration of processing: Perch uses Azure to process and store user data and also AI-enabled services for the duration set forth in the user’s (or its organization’s) agreement with Perch.

Location (Country): United States of America

Adequacy Mechanism Supporting Transfer: Standard Contractual Clauses

Entity Name: OpenAI, LLC

Subject matter, nature, and duration of processing: Service provider for AI-enabled functionality.

Location (Country): United States of America

Adequacy Mechanism Supporting Transfer: Standard Contractual Clauses

Entity Name: SendGrid, Inc.

Subject matter, nature, and duration of processing: Perch uses SendGrid, Inc. for cloud-based email notification services. User data processed by SendGrid, Inc. is retained as set forth in the user’s (or its organization’s) agreement with Perch.

Location (Country): United States of America

Adequacy Mechanism Supporting Transfer: Standard Contractual Clauses

Entity Name: Sisense Ltd. (Sisense)

Subject matter, nature, and duration of processing: Perch uses Sisense for data analytics. User data processed by Sisense is retained as set forth in the user’s (or its organization’s) agreement with Perch.

Location (Country): United States of America

Adequacy Mechanism Supporting Transfer: Standard Contractual Clauses

Entity Name: Zoho Corporation Pvt. Ltd. (Site24x7)

Subject matter, nature, and duration of processing: Perch uses Site24x7 for infrastructure monitoring. User data processed by Site24x7 is retained for the duration set forth in the user’s (or its organization’s) agreement with Perch.

Location (Country): United States of America

Adequacy Mechanism Supporting Transfer: Standard Contractual Clauses

Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Company’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.