Custom Dashboards for Smarter Call Center Decisions
Your Call Center. Your Metrics. Your Way.
Perch Insights empowers call center leaders with real-time, fully customizable dashboards that go beyond static reports. Monitor KPIs, optimize agent performance, and drive strategic decisions—all from a dashboard tailored to your unique operations.
⚙️ Customizable. Actionable. Scalable.
🚀 Built for leaders who demand precision and results.
Generic Dashboards Don’t Deliver the Insights You Need
What is Business Intelligence Software?
Most off-the-shelf tools leave teams in the dark.
- You’re tracking metrics that don’t match your goals.
- Data updates are delayed—so decisions lag behind.
- You can’t visualize performance trends clearly.
- Reporting tools don’t integrate with your tech stack.
📉 Over 70% of call center leaders say they struggle with real-time visibility.
It’s time for a dashboard that works the way you do.
Your Data, Your Way: Fully Custom Call Center Dashboards
Perch Insights offers data-rich dashboards built around your specific KPIs, systems, and reporting needs.
With Perch, you get:
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Real-Time Tracking
Monitor live performance across agents, queues, and channels.
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Custom KPIs
Track only the metrics that move the needle for your team.
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Interactive Visuals
Charts, graphs, and heatmaps that uncover trends fast.
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Seamless Integrations
Connect your CRM, dialer, WFM, and BI tools.
📉 Over 70% of call center leaders say they struggle with real-time visibility.
Powerful Features That Give You Complete Call Center Visibility
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Custom KPI Dashboards
Build dashboards around what matters—conversion rate, abandonment, FCR, AHT, and more.
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Real-Time Monitoring
See agent activity, live call volume, and queue status with second-by-second updates.
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Advanced Data Visualization
Identify trends and bottlenecks with filters, graphs, and drill-down analytics.
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Operational Efficiency Tracking
Monitor service levels, agent utilization, and workload distribution to streamline ops.
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Third-Party Integrations
Easily connect to Salesforce, Genesys, Five9, Talkdesk, Zendesk, and more.
From Data to Decisions: How Perch Dashboards Work
Three simple steps unite all your data sources and provide real-time insights to empower proactive decision making.
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Define Your Metrics
Choose the KPIs that align with your business priorities.
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Customize & Integrate
Tailor dashboard layouts, set thresholds, and connect to your existing systems.
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Monitor & Optimize
Get live visibility into call center performance and make data-driven adjustments in real time.
What Makes Perch Insights the Best Choice for Call Center Dashboards?
Not just another dashboard tool, Perch Insights is a performance-driving platform.
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Truly Custom Dashboards
No rigid templates—build exactly what your team needs.
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Real-Time, Always-On Insights
Never wait on batch reports again.
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Intuitive for All Users
Analysts, team leads, and execs all get value immediately.
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Enterprise Scalability
Works for 10 agents or 10,000—across multiple sites and channels.
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Automation and Accuracy
Reduce manual errors and wasted hours on reporting.
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– Director of Operations, Global BPO
Real-World Success: How Custom Dashboards Drive Call Center Performance 🚀
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Sales-Driven Call Centers
Track conversion rates, contact cadence, and call handling by source and agent.
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Customer Support Teams
Improve resolution time, customer satisfaction, and SLA compliance.
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BPO & Outsourcing Firms
Provide clients with transparent, branded dashboards and better performance metrics.
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Enterprise Contact Centers
Monitor workforce performance across geographies in one unified view.
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“One telecom client scaled Perch across 3,500 agents and reduced abandonment rates by 21% in just 60 days.”
Ready to Build the Perfect Call Center Dashboard? 🎯
Perch gives you the clarity to run your call center like a high-performing machine—with metrics that actually matter.
