Use AI to spot trends, see underlying causes and take action
No other Customer Experience (CX) analytics platform provides actionable insights like Perch Insights.
Perch empowers Customer Experience (CX) leaders with AI-driven insights to work proactively, leading to progressively better business decisions and performance.
What if you could...?
Improve every step of the customer journey
Increase agent success in customer service and acquisition
More effectively bundle virtual and human agents
Our clients are using Perch Insights to expand customer lifetime value and minimize customer acquisition and service costs.
With Perch, we’ve seen an overall increase in sales conversion by 20% plus a 25% increase in cross-sales. We have been able to move faster to make better decisions on how best to sell and test different ideas to keep moving.
With the help of Perch Insights, we've been able to proactively manage our complex multi-channel customer support systems like never before. It streamlines our processes, allowing us to be more efficient and responsive to our customers' needs.
Optimize Across Customer
Journey and Agent Operations
Which part of the journey matters most to you?
Customer Acquisition
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Sales Leads
Identify best target and lead sources based on historical success rates. -
Touch points
Use data to see best combination of touch points across voice, text and email. -
Product Offer
Data shows ideal product offer for every geography. -
Conversion/Sale
Analyze contribution to change data for continuous improvement.
Customer Retention/LTV
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Agent Training
Pinpoint common issues to improve performance. -
AI Empowerment
Augment live agent performance with AI-driven insights on customer status, sentiment analysis, and fastest route to resolution. -
Bottleneck Alerts
Get instant updates on bottlenecks across channels and locations. -
Trend Analysis
Spot trends early and take action before quality is compromised.
Data. Metrics.
Results Driven by Perch Insights.
Cutting-edge telecom company
Selling an additional service to existing subscribers at
Popular online retailer
Enrolling
Leading wireless network operator
Retaining subscribers at a
chat
Fast growth Fintech company
Fast growth Fintech company