Whether you are focused on Customer Acquisition or Customer Retention, Perch Insights’ AI-driven Co-pilot gets you the answers you need, fast.
Customer Acquisition
Perch Analyst - An AI Driven Copilot for Self-Serve
Analytics for Customer Acquisition
A conversational interface that finally delivers on the promise of self-serve analytics for business users.
Powered by the latest in GPT/LLM models integrated with Perch Data Platform and Analytics Engine.
Example Analysis:
Ask the AI what is happening. Receive answers and suggested next steps. Drill down multiple levels for root cause analysis.
Customer Service/Retention
Perch Analyst - An AI Driven Copilot for Self-Serve
Analytics for Customer Service/Retention/LTV
A conversational interface that finally delivers on the promise of self-serve analytics for business users.
Powered by the latest in GPT/LLM models integrated with Perch Data Platform and Analytics Engine.
Example Analysis:
Ask the AI what is happening. Receive answers and suggested next steps. Visualize the metric over time with Contribution to Change (CTC) analysis.
Customer Support Case Study:
Empowering Leaders
to Make Better Decisions
Overview:
A leading fintech Customer Service (CS) team with over 1,500 agents suffered from lack of continuous, actionable insights, which impacted Customer Retention/LTV and operational efficiency.
Solution:
Deployed Perch Insights SaaS application inside client's AWS environment to integrate and standardize data into a single source of truth and delivered actionable intelligence that helped continuously improve performance across every part of the CX organization.
Problems:
Inconsistent, inaccurate metrics across dashboards
Focused on serving one-off requests vs. continuous insights
Inability to drill down into to understand "why" and "what to do"
Reports update daily / weekly or intraday
Results:
Customer Success / Retention/LTV
Improved CSAT by 24% and lowered cancelled transactions by 30%
Operational Efficiency
Improved time to first touch and resolution by 24%
Agent Productivity
Increased cases handled / hour and utilization rates by 11%
Self-Service Success Rate
Increased AI-driven containment from 3% to over 30% of all contacts
