- Are your data sources constantly changing?
- Are you getting a lot of one-off reports with little continuity?
- Are disparate data sources causing inaccuracy or long update times?
- Is your BI team able to address the complex needs of CX?
See what’s happening on the front lines, before there’s a problem. Perch Insights assembles data from multiple sources into a single interface for accurate AI-driven insights on what is changing and why.
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Multiple Sources
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Single Source of Truth
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Accurate, Trusted Real-time Insights
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Proactive Alerts
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Al-driven Root Cause Analysis
AI-Driven Business Intelligence Platform for Customer Experience
Perch Insights centralizes metrics, models and rules so all data applications (like BI reporting tools and notification services) can reference a consistent understanding of domain data.
Perch Insight’s AI-driven chat agent effortlessly queries the CX data platform to uncover trends and reveal underlying causes.
Proactive Alerts Drive Better, Faster Decision Making
Pushing insights to users is more effective than asking those users to regularly check reports. Perch offers a robust system to alert on different data-driven insights in a more actionable and impactful way.
Scheduled and Event Based Alerts
Evaluate your data when it changes or based on custom schedules / intervals.
Rich Notifications
Notifications tell you what was observed including snapshots of charts and links to dashboards with custom messages.
Multi-Channel Delivery
Via email, chat (Slack, Teams, GChat), 3rd party apps (Salesforce).
Recipient Choices
Recipients can select what time, what channel and whether to receive single or digest of notifications.
Flexible Rules
Compare data against thresholds / targets, historical trends, team averages, and AI-driven anomaly detection.
Notification Reporting
Review and analyze alerts / issues for trends and repeat issues; chain notifications together for escalation alerts.
