So you want to know a little bit more About Us?


Living Our Values Every Day

Values are the foundation of our culture

They represent what we care about the most and what type of team we want to be. We all strive to live by (and help each other live by) these values each day.


Take ownership and pride in your work. When facing any obstacle, focus on what you can do to be the resolution.


Be radically open with each other while showing empathy and grace for each other.


Do the right thing even when it hurts. Keep your commitments and be consistent.


Be present, kind and curious. Maximize our positive energy by balancing work, play, exercise, rest and renewal.


Think freely, ask questions, listen deeply and read ferociously.


Think and aim big for yourself and your team. Question the status quo and be a change agent.

Meet our
Amazing Team


Lisa Stoner


VP Product and Service Operations at Meta, Global Head of Support Operations for Uber Technologies, 20-year career at Convergys.


Amit Basak


Co-Founder and Chair of Full Potential Solutions with more than 6,000 employees globally, Co-Founder of growth equity firm Staley Capital, Former Chair of Acclaris.


Shantanu Dhaka


Chief Product Officer at Full Potential Solutions where Perch Insights was first developed and implemented for Fortune 500 clients, Chief Product Officer at Universal Tennis.


Steve Kezirian

Co-founder and Board Member

Co-Founder of Full Potential Solutions, CEO of Waterfield Technologies, Former CEO at IBEX, led customer acquisition at Sprint, oversaw customer service operations for and Sprint.


Jason Kibilko


Co-Founder and SVP of Full Potential Solutions, Former VP of Reporting and Analytics at IBEX, led Reporting and Analytics for customer acquisition at Sprint.


Ryan Ward

VP of Software Development

VP of Software Development at FPS and Universal Tennis where he led the 25-person development team.



About Perch Insights

Perch Insights empowers CX leaders with AI-driven insights to work proactively, leading to progressively better business decisions to expand customer lifetime value and minimize customer acquisition and service costs. No other CX business intelligence SaaS application structures omni-channel data in a way that establishes a single source of truth for reliable insights across the contact center. Perch Insights offers the best way for CX leaders and their colleagues across the enterprise to see the forest through the trees to increase market share and improve the customer journey.

Perch Insights
Full Potential Solutions-2


About Full Potential Solutions

With over 6,000 employees across four continents, Full Potential Solutions empowers companies to forge more profitable customer relationships by applying a values-based and data-driven approach to everything we do. Unlike other service providers promising better services at ever cheaper cost, Full Potential Solutions puts people first to achieve breakthrough client results. Our thriving team and advanced omni-channel solutions reduce customer acquisition costs and expand lifetime value for many of the world’s leading customer-first brands.

Full Potential Solutions