Data Integration for Enhanced BI
Seamless Data Integration for Smarter Call Center Decisions 🔗
Connect your systems. Unify your insights. Make better decisions—faster.
Perch Insights’ custom data integrations bring together customer, performance, and operational data across platforms—giving you real-time visibility and a single source of truth for smarter, more profitable decision-making.
✨ No more silos. Just powerful, integrated analytics.
Bringing Your Call Center Data Together for Actionable Insights
Data integration means unifying your tech stack—CRMs, call center platforms, WFM tools—into one real-time analytics hub.
Without it, teams face:
📉 Disconnected systems that delay insights
📝 Manual reporting full of errors
🚫 Missed opportunities due to incomplete data
⏳ Hours lost wrangling spreadsheets
With Perch, your data works together to drive performance.
Fragmented Systems Lead to Missed Opportunities—Here’s Why
If your call center tools don’t talk to each other, you’re losing efficiency, clarity and the ability to pinpoint WHY problems are occurring.
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Siloed Data
Your CRM, dialer, chat, and ticketing platforms operate in isolation making it nearly impossible to trace issues back to their source.
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Inconsistent Metrics
Different systems tell different stories, with nothing lining up or providing the sure story needed to act.
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Manual Entry
Time-consuming, error-prone, and expensive
You don’t need more dashboards—you need unified data behind them to perform effective root cause analysis and address underlying issues.
Unify Your Call Center Data for Better Insights and Performance
Perch’s Custom Data Integrations consolidate every customer interaction, system update, and performance signal into one centralized platform.
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Automated Data Syncing
No more copy-pasting or CSV uploads—your data flows in real time.
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Custom Integrations
Connect your exact tools—Salesforce, Zendesk, Genesys, Five9, HubSpot, and more.
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Real-Time Analytics
Get always-fresh insights, dashboards, and alerts.
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Enhanced Root Cause Analysis
Quickly identify the underlying reasons for performance issues with unified data.
💡 72% of businesses say fragmented data limits their ability to make smart decisions.
Seamless Integrations Designed for Your Call Center Needs
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Pre-Built Integrations
Connect instantly to platforms like Salesforce, Talkdesk, and NICE using fast, no-code connectors. These integrations unify CRM, voice, chat, and WFM data for a seamless analytics experience.
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Custom API Connections
Easily build tailored integrations for proprietary or industry-specific platforms. Customize how data syncs to match your internal processes and workflows.
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Real-Time Data Syncing
Keep tools and teams aligned with live data updates. Intraday performance alerts ensure rapid response to changing conditions.
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Automated Reporting
Eliminate the need for manual report building with fully automated dashboards. Deliver consistent, accurate metrics to operations, marketing, and executive teams.
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Security & Compliance
Protect your data with enterprise-grade encryption and architecture built to meet HIPAA, SOC 2, and GDPR standards.
Effortless Data Integration in Three Simple Steps
Break down every insight. Attribute every win. Optimize every dollar.
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Connect Your Data Sources
CRMs, dialers, ticketing tools, workforce platforms—whatever you use.
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Automate Syncing
Set rules for real-time or scheduled syncs. Data flows securely and consistently.
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Unlock Insights
Your teams now see the full picture…accurate, complete, and actionable.
Get Started with Perch’s Custom Data Integrations 🚀
Stop wasting time on broken pipelines and half-baked reports.
With Perch, your entire call center ecosystem becomes one intelligent, integrated operation.
