Transform Customer Engagement with AI-Powered Analytics
Perch Insights helps you go beyond touchpoints—turning every interaction into an opportunity.
Our Customer Engagement Analytics Platform gives businesses real-time, actionable insights to personalize experiences, increase retention, and optimize the customer journey from first click to repeat conversion.
✨ Personalized Engagement. Actionable Insights. Scalable Solutions.
Do You Want to Better Understand Your Customers’ Behavior?
You’re not alone. Many businesses face:
- Disconnected customer data across platforms
- Generic messaging that doesn’t convert
- Rising customer acquisition costs
- Difficulty tracking what truly drives loyalty
It’s time for smarter engagement—and sharper insights.
Your All-in-One Solution for Better Customer Engagement
Perch Insights brings together all your customer data, analytics, and action tools in one centralized platform:
With Perch, you get:
- Unified Customer Profiles
- Real-Time Analytics
- AI-Powered Recommendations
- Behavior-Based Segmentation
💡 No more siloed data. No more guesswork. Just better engagement decisions.
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Did You Know?
📊 74% of businesses say understanding customer behavior is their top challenge.
Features Designed to Drive Customer Engagement
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Unified Customer DataIntegrate information from CRMs, websites, mobile apps, emails, and other sources to build a complete 360° view of each customer’s journey and touchpoints.
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Behavioral InsightsTrack detailed user behaviors like clicks, opens, sessions, purchases, and drop-offs to uncover timing, preferences, and emerging trends.
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Personalization ToolsAutomatically deliver the right message at the right moment through email, SMS, push notifications, and more—ensuring tailored engagement at scale.
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Engagement Metrics & DashboardsMonitor key metrics such as retention, churn risk, and conversion rates, with the ability to break down performance by channel, campaign, or audience segment.
How Perch Simplifies Customer Engagement Analytics
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Connect Your Data
Integrate your CRM, web analytics, marketing automation, and support platforms.
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Analyze Customer Behavior
Perch highlights patterns, segments, and opportunities using AI-driven analytics.
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Personalize at Scale
Trigger behavior-based campaigns across every channel you use.
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Optimize with Confidence
Get dashboards and alerts that make performance clear and improvement easy.
Learn more about Perch Insights and the latest in cx news and solutions in our Insights section.
What Sets Perch Insights Apart From the Competition?
Unlike generic BI tools, Perch is built by contact center experts—for contact center teams.
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No-Code Interface
Built for marketers, CX teams, and business leads
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Enterprise-Grade Integrations
From Salesforce and HubSpot to Segment, Braze, and Klaviyo
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Scalable for Growth
From startup to Fortune 500, Perch is ready to scale with you
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Action-Oriented Intelligence
Not just data. Decisions.
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Dedicated Support
Onboarding, strategy, and troubleshooting from real humans
“With Perch, we increased retention by 25% in under 3 months—and reduced campaign setup time by 40%.”
– VP of Customer Experience, DTC eCommerce Brand
Real Results for Real Businesses
🛒 Retail & eCommerce
- Reduce cart abandonment
- Personalize offers by behavior and value
💳 Fintech & SaaS
- Track onboarding drop-offs
- Drive engagement based on product usage
🏥 Healthcare & EdTech
- Increase appointment show-up rates
- Deliver hyper-targeted follow-ups based on past actions
📈 One SaaS client used Perch to grow customer LTV by 25% and boost campaign ROI by 49x in 60 days.
Your Questions, Answered
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What is a customer engagement analytics platform?
It’s a tool that collects and analyzes customer data to improve engagement, loyalty, and satisfaction.
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How is this different from a CRM?
CRM stores contact info. Perch turns engagement behavior into action-ready insights.
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Can it integrate with our current stack?
Yes! We integrate with most major CRMs, CDPs, and marketing automation platforms.
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Is it suitable for SMBs?
Absolutely. Perch is scalable—simple for small teams, powerful for enterprises.
Ready to Revolutionize Your Engagement Strategy? 🚀
Turn raw data into real growth.
With Perch, you’ll create stronger connections, retain more customers, and drive better business outcomes.
