Conversation Analytics Platform
Turn Conversations into Actionable Insights with AI
Your customers are telling you what they need…but are you listening?
With Perch Insights’ AI-powered Conversation Analytics Platform, you can analyze every call, chat, and email to unlock deep insights, optimize agent performance, and drive real business outcomes.
Lost Conversations, Missed Opportunities, Unoptimized Decisions
Without conversation analytics, businesses face:
🚫 Unstructured data chaos – Voice and chat interactions are hard to search and analyze
📉 Missed coaching moments – Agents go unchecked and under-optimized
⚠️ Compliance gaps – Risk of regulatory missteps due to lack of oversight
😠 Customer frustration – Teams can’t spot sentiment shifts or resolve pain points fast enough
AI-Powered Conversation Insights for Smarter Decisions
Perch Insights turns unstructured conversations into structured, searchable, and actionable intelligence.
Key Benefits:
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AI-Driven Speech & Text Analytics
Analyze calls, chats, and emails automatically
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Sentiment Detection
Identify emotional trends in real time
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Actionable Intelligence
Guide your sales, support, and compliance teams
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Custom Dashboards
Visualize trends across agents, teams, and time
💡 “98% of people say communication drives great CX—yet most businesses fail to capture insights from their conversations.”
Comprehensive AI-Driven Features for Conversation Intelligence
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Advanced Speech & Text Analysis
Accurate transcription, keyword flagging, and trend detection
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Sentiment & Emotion Detection
Gauge tone, urgency, frustration, or satisfaction across channels
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Agent Performance Insights
Track script adherence, soft skills, and coaching opportunities
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Real-Time Monitoring & Alerts
Detect compliance risks and critical moments as they happen
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Seamless Integrations
Works with your CRM, call center software, and compliance stack
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Enterprise-Grade Security
GDPR, HIPAA, and PCI compliant
From Conversations to Insights in Three Simple Steps
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Capture & Analyze Conversations
Voice, chat, and email are transcribed, tagged, and analyzed by AI
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Extract Actionable Insights
Identify customer pain points, agent gaps, and potential compliance risks
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Drive Better Business Decisions
Optimize scripts, training, and strategy with real-time recommendations for true proactive decision making
Unlocking Business Growth with Conversation Intelligence
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Customer Service Teams
Spot friction and coach agents to improve CSAT
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Sales Teams
Learn which phrases and behaviors lead to closed deals
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Compliance Managers
Flag high-risk language in real time
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Marketing & CX
Uncover voice-of-customer insights to refine campaigns
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Financial Services
Lower CAC, streamline compliance, and analyze risk in real time.
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A leading eCommerce call center used Perch to uncover a recurring frustration phrase in 80% of calls—fixing the issue cut churn by 25% in 60 days.
Why Choose Perch Insights for Conversation Analytics?
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No-Code AI Insights
Business users can act, not wait on analysts
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Cross-Platform Integration
Unify your tech stack, from CRM to CX tools
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Predictive + Prescriptive
Know what’s coming and what to do about it
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Built to Scale
From startup to enterprise, Perch adapts with you
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Hands-On Support
Get onboarding, strategy, and BI expertise from our team
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“Perch helped us reduce QA effort by 70%, increased NPS by 12 points, and improved compliance score by 30%.”— Director of CX, Telecom Client
Turn Every Conversation into a Business Opportunity 🚀
Every call is a data point. Every chat is an opportunity.
Perch Insights transforms your contact center into a strategic powerhouse. Learn more and see Perch in action today.
