Call Center AI Analytics Dashboard
Enhance Call Center Performance with AI-Driven Analytics
Transform every call into a revenue opportunity.
Perch Insights delivers real-time, AI-powered analytics that help contact centers lower CAC, increase conversions, and optimize every customer interaction—from lead to loyalty.
Actionable Insights. 100% Call Coverage. Smarter Decisions.
Built by call center pros, powered by Gen AI.
Is Your Call Center Data Helping or Holding You Back?
Most businesses are drowning in call center data—but not using it effectively.
- Long wait times and abandoned calls
- Inconsistent agent performance
- Missed follow-ups and lost deals
- No clear view into what’s working and what’s not
AI adopters report up to a 25% increase in conversions and 17% drop in CAC.
Turn Every Call Into Actionable Insights with AI
Perch Insights is the first Gen AI platform built for contact centers. We don’t just give you data—we show you exactly where to act.
With Perch, you get:
- AI-driven lead source analysis to reduce CAC
- Real-time agent performance dashboards
- 100% call monitoring & automated QA
- Predictive analytics for proactive service
- Action-focused alerts and AI co-pilot recommendations
💡 No more guesswork. Just better decisions, faster.
-
Did You Know?
AI adopters report up to a 25% increase in conversions and 17% drop in CAC.
AI-Powered Features for Smarter Call Center Operations
-
Lead Channel Intelligence 📊 Identify which lead sources yield the highest conversions. Optimize spend, eliminate waste.
-
Automated Call Monitoring & QA 🎧Analyze 100% of calls for compliance, tone, and outcomes.
-
Real-Time Coaching & Alerts 📈Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
-
Predictive Customer Insights 🔮Forecast churn, upsell opportunities, and CSAT issues before they happen.
-
Omnichannel Data Integration 📡Unify data across calls, chats, emails, and more with a single dashboard solution.
-
Cost-Saving Automation 💵Cut waste, reduce handle time, and make ops more efficient.
How Perch AI Transforms Your Call Center
“Capture. Analyze. Optimize. Act.”
-
Capture
Seamlessly integrate data from your CRM, dialers, communication platforms, and more to build a complete view of every customer interaction.
-
Analyze
Use AI to uncover sentiment, behavior patterns, and root causes behind performance trends across your call center.
-
Capture
Seamlessly integrate data from your CRM, dialers, communication platforms, and more to build a complete view of every customer interaction.
-
Optimize
Let the platform surface the most impactful insights, so you can focus on what truly moves the needle.
-
Act
Receive real-time alerts and recommendations to take fast, informed action—before small issues become big problems.
-
Capture
Seamlessly integrate data from your CRM, dialers, communication platforms, and more to build a complete view of every customer interaction.
Learn more about Perch Insights and the latest in cx news and solutions in our Insights section.
What Makes Perch the Right AI Analytics Solution for You?
Unlike generic BI tools, Perch is built by contact center experts—for contact center teams.
-
100% Call Coverage
No more sampling. We analyze everything.
-
Plug-and-Play Integration
Works with your CRM, dialer, workforce tools, and more.
-
Custom AI Models
Tailored for your KPIs and industry.
-
Proven ROI
Real-world wins: +23% conversion, –17% CAC.
🧾 “We helped a large education client grow conversions by 23% in 90 days.”
AI-Driven Results for Call Centers Like Yours
🛒 eCommerce & Retail:
15–20% boost in enrollments. Lower churn, better upsell paths.
💳 FinTech & Financial Services:
20% lift in agent productivity. Better fraud detection and retention.
📞 Telecom & BPO:
25% increase in add-on service sales. 12pt NPS improvement.
🏥 Healthcare & Education:
Streamlined support, improved compliance, and faster resolutions.
Your Questions, Answered
-
What exactly is call center AI analytics?It’s the use of AI to analyze every interaction—calls, chats, emails—for patterns, sentiment, and opportunities.
-
Will Perch Insights work with my current systems?Yes. Perch integrates with most CRMs, dialers, and WFM tools like Salesforce, Genesys, NICE, and more.
-
How fast can I see results?Many clients report measurable impact in under 60 days.
-
Does it require a big data team to manage?Not at all. Our AI co-pilot makes it easy for CX and revenue leaders to act without needing an analyst team.
🚀 Revolutionize Your Call Center with AI Analytics
Smarter decisions. Stronger performance. Happier customers.
Join the companies transforming their operations with Perch Insights.
