Too much data, not enough insight
- Are your data sources constantly changing?
- Are you getting a lot of one-off reports with little continuity?
- Are disparate data sources causing inaccuracy or long update times?
- Is your BI team able to address the complex needs of CX?
See what’s happening on the front lines, before there’s a problem. Perch Insights assembles data from multiple sources into a single interface for accurate AI-driven insights on what is changing and why.
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Multiple Sources
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Single Source of Truth
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Accurate, Trusted Real-time Insights
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Proactive Alerts
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Al-driven Root Cause Analysis
The Guide: Your Insight Navigator
Identify the why behind every trend and make data-driven decisions that drive results.
Perch Insight’s AI-driven co-pilot effortlessly queries the CX data platform to uncover trends and reveal underlying causes.
Proactive Alerts Drive Better, Faster Decision Making
Pushing insights to users is more effective than asking those users to regularly check reports. Perch offers a robust system to alert on different data-driven insights in a more actionable and impactful way.
Scheduled and Event Based Alerts
Evaluate your data when it changes or based on custom schedules / intervals.
Multi-Channel Delivery
Via email, chat (Slack, Teams, GChat), 3rd party apps (Salesforce).
Flexible Rules
Compare data against thresholds / targets, historical trends, team averages, and AI-driven anomaly detection.
Rich Notifications
Notifications tell you what was observed including snapshots of charts and links to dashboards with custom messages.
Recipient Choices
Recipients can select what time, what channel and whether to receive single or digest of notifications.
Notification Reporting
Review and analyze alerts / issues for trends and repeat issues; chain notifications together for escalation alerts.
AI-Driven Business Intelligence Platform for Customer Experience
Perch Insights centralizes metrics, models and rules so all data applications (like BI reporting tools and notification services) can reference a consistent understanding of domain data.
Results Driven by Data. Metrics. AI. Perch Insights.
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Perch is the first contact center-focused app using Gen-AI to spot trends and see the root causes of problems and opportunities so that you can drive performance
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The best app for accurate and trusted insights for reporting at an executive and granular level for all phases of the customer journey
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And only solution that bundles all of this with proactive alerts to see the forest from the trees to increase market share and improve the customer journey
Transform your Contact Center Challenges into Revenue Opportunities
Perch is the best AI based solution to help you drive down CAC and increase revenues
Pressure to drive higher revenue
Stubbornly high CAC
Lead Quality Issues
Recruitment Hurdles
Pipeline management
Incomplete, incorrect and stale data
Decision Making based on “gut” rather than data
A reliable and complete Data platform, Designed by Telesales Leaders for Telesales Leaders
All of your data, normalized for your KPI’s delivered to one Single Source of Truth
Actionable reporting alerts that help you take action (even intraday)
A co pilot beside you that can help you identify root causes of opportunities for and explains why specific variations occurred, so that then you can take action
Perch’s Unique Value Proposition
Visibility into Every Step of the Customer Journey PLUS Insights from an AI co-pilot that tell you exactly what you need to do
GRANULARITY
TRANSPARENCY
OBSERVABILITY
SCALABILITY
TESTABILITY
MODULARITY
VISIBILITY
