Company Overview:

Perch is an AI driven data analytics platform for customer experience (CX) organizations to drive excellence through better data-driven decision making. No other CX business intelligence platform structures data from multiple data sources such as CRMs and customer service platforms, contact center applications, chatbots, marketing platforms, and HR systems into a single source of truth and then provides actionable insights like Perch. Perch offers the best way for CX leaders and their colleagues across the enterprise to see the forest through the trees to increase market share, improve the customer journey and increase operational efficiency.

We are achieving these goals by leveraging the latest technologies in AI, data and software engineering. Here are some of the core product modules that we are working on every day:

AI Copilot provides a revolutionary new analytics experience where users ask business questions and the AI interprets and responds with relevant charts and insights to answer those questions. This is actively being built using the latest GPT/LLM technologies along with our own semantic layer and AI models to generate insights and answers.
Guided Analytics provides dashboards for fast, actionable root cause analysis powered by AI-driven contribution-to-change (CTC) models that help identify which factors are driving KPIs higher or lower the most.
Proactive Alerts monitor the data for real-time insights and push them to users for faster action and higher impact across multiple channels.
CX Data Platform combines a standard data model based on our domain expertise with best-of-breed, scalable data pipelines and transformations leveraging DBT, Airflow, Airbyte and other modern data stack technologies.

The Perch Founding Team has a unique set of experiences/expertise across business operations, analytics and engineering in the CX and contact center industries. The Perch founders have built Full Potential Solutions (which is Perch’s parent company) into a large, rapidly growing business with thousands of employees in five years, and launched Perch to take advantage of the massive market opportunity in AI-driven data analytics specifically in the CX space.

Perch has a unique culture that is focused on conscious leadership. We believe that increasing self-awareness leads to maximum growth for each individual and the team as a whole. And we believe that work should be an environment to practice how to grow and become a better person each day, and through that process we will also achieve greatness as a company. We strive to live each day by our core values of curiosity, candor, integrity, ambition, accountability, and mindfulness. So if this sounds exciting to you, then apply to join our team.

Qualifications

• 7+ years experience with Full Stack Data Engineering , BI Reporting, data modeling-warehousing , or equivalent field.
• Bachelors / Masters degree in a technical subject such as Mathematics, Computer Science, Economics, etc.
• Highly proficient with programmatic and complex SQL.
• Expert in Data Architecture (Large scale Data Modeling ,Enterprise level data warehouse and Data Governance)
• Hands-on experience in ETL/Data Modeling/Data Warehouse Design exposure is a must.
• Working knowledge of RDBMS (MySQL , Oracle ,Postgres ), Redshift .
• Great communication and presentation skills to coordinate across business stakeholders and technical teams.
• Proven track record in Technical delivery on Global Enterprise applications for international customers

Skills that will give you an edge

• Big Data Technologies – Apache Spark , Hive , PySpark , DBT ,Scala etc..
• Exposure to AWS services and tools like EC2 , Glue , S3 Data Lake , MSK , Lambda, ECS/EKS.
• Working knowledge of Apache Airflow.
• Exposure in building Semantic layers for Analytics solutions .
• Understanding of Docker & Kubernetes