Data Analyst
As a Data Analyst at Perch, you will transform complex data into clear, actionable insights that empower customer experience (CX) organizations to make smarter, faster decisions. You’ll collaborate with cross-functional teams to design impactful dashboards, uncover trends, and help shape our AI-driven analytics platform.
This role is ideal for someone who’s passionate about data, thrives in a fast-paced, innovative environment, and aligns with our core values of curiosity, candor, integrity, ambition, accountability, and mindfulness.
What You’ll Do:
- Understand the domain, business cases, objectives, and KPIs that need to be reported and analyzed
- Perform data analysis to generate insights for the business, and leverage that to spec dashboards that provide those insights on an ongoing basis (using industry and Perch standards)
- Develop reports and dashboards according to Perch standards and best practices for data accuracy, performance and scale
- Define requirements for (and possibly help develop) data transformations, data models and data pipelines in the data warehouse and ELT frameworks.
- Work closely with clients and our development teams to deliver on the end to end solutions successfully
- Present dashboards and insights to clients to ensure they land and provide value
- Work in a fast-paced environment that leverages agile methodologies to quickly iterate on solutions
- Exhibit our core values
What You’ll Bring:
- Bachelor’s degree in a Technical/Quantitative subject such as Computer Science (B.E/B.Tech/MCA)
- 7 – 9 years relevant experience in the field of BI Reporting, Data Analytics, Data Warehouse/BI solutions
- Data exploration skills to unravel data sources and identify the granularity, attributes and measures
- Understanding of data warehouse concepts and modeling the DW objects in the BI tool for reporting
- Strong story-telling capability through visualizations and guided analytics driven smart dashboards
- Knowledgeable on statistical data analysis techniques (linear regression, A/B testing, correlation etc)
- Develop statistical analysis visualizations establishing linkages b/w leading & lagging business metrics
- Should have experience in doing drill downs and root causal analysis with data to arrive at key drivers
- Hands-on experience in using BI tools like Tableau, Power BI, Looker, Sisense Fusion, Oracle BI, etc.
- Ability to use live connection in the BI tool and construct advanced analytical SQL queries for reporting
- Appropriate utilization of advanced visualizations like scatter plots, heat maps, area charts, histograms, etc.
- Must have worked with RDS or data lakes (MySQL, PostgreSQL, Oracle, Redshift, Snowflake, etc.)
Skills that will give you an edge (Good to Have):
- Proficient in SQL (advanced functions), query optimization, and ad-hoc data analysis using SQL/Python
- Well-versed with the data warehouse modeling concepts (star/ snowflake/ denormalized structures)
- Knowledge of programming concepts around customization in BI tool using CSS/HTML/JavaScript/NodeJS