Analytics Engineer

Senior | Full Remote


Analytics Engineer
Senior | Full Remote

The Analytics Engineer will be responsible for:

  • Work closely with stakeholders to build efficient data warehouse for reporting & analytics across services and product
  • Understand raw data from source systems and determine how to pipeline into the data warehouse and further transform and integrate it into unified data models used by BI & Analytics teams
  • Understand the business domain and processes thoroughly by working closely with product/system/business owners
  • Dive deep into the data and develop comprehensive understanding that will go into defining the data models, transformation processes, and comprehensive BI solutions
  • Explore various systems & data sources to map and define relations
  • Build data processing workflows & ER Diagrams (using tools like DBSchema, Lucid Charts, and
  • Design and develop the data model specs (star/snowflake/denormalized structure)
  • Design, develop, and re-engineer database objects and processes
  • Ability to root cause analyze failures in the pipeline, communicate to stakeholders, and apply appropriate fixes
  • Write SQL/DBT scripts for complex data transformations
  • Approach problems with systematic rigor & present solutions objectively
  • Experience with SQL, Airflow, and Scala is must (substitute tools/tech is acceptable)
  • Take agile development approach and build solutions at a rapid pace demanded by Customers
Company Overview:

Perch is an AI driven data analytics platform for customer experience (CX) organizations to drive excellence through better data-driven decision making. No other CX business intelligence platform structures data from multiple data sources such as CRMs and customer service platforms, contact center applications, chatbots, marketing platforms, and HR systems into a single source of truth and then provides actionable insights like Perch. Perch offers the best way for CX leaders and their colleagues across the enterprise to see the forest through the trees to increase market share, improve the customer journey and increase operational efficiency.

We are achieving these goals by leveraging the latest technologies in AI, data and software engineering. Here are some of the core product modules that we are working on every day:

  • AI Copilot provides a revolutionary new analytics experience where users ask business questions and the AI interprets and responds with relevant charts and insights to answer those questions. This is actively being built using the latest GPT/LLM technologies along with our own semantic layer and AI models to generate insights and answers.
  • Guided Analytics provides dashboards for fast, actionable root cause analysis powered by AI-driven contribution-to-change (CTC) models that help identify which factors are driving KPIs higher or lower the most.
  • Proactive Alerts monitor the data for real-time insights and push them to users for faster action and higher impact across multiple channels.
  • CX Data Platform combines a standard data model based on our domain expertise with best-of-breed, scalable data pipelines and transformations leveraging DBT, Airflow, Airbyte and other modern data stack technologies.

The Perch Founding Team has a unique set of experiences/expertise across business operations, analytics and engineering in the CX and contact center industries. The Perch founders have built Full Potential Solutions (which is Perch’s parent company) into a large, rapidly growing business with thousands of employees in five years, and launched Perch to take advantage of the massive market opportunity in AI-driven data analytics specifically in the CX space.

Perch has a unique culture that is focused on conscious leadership. We believe that increasing self-awareness leads to maximum growth for each individual and the team as a whole. And we believe that work should be an environment to practice how to grow and become a better person each day, and through that process we will also achieve greatness as a company. We strive to live each day by our core Perch Insights values of curiosity, candor, integrity, ambition, accountability, and mindfulness. So if this sounds exciting to you, then apply to join our team.

Experience and skills

  • 8+ years of experience in BI – Full Stack data engineering, modeling, and integrations
  • Bachelor’s degree in a technical/quantitative subject such as computer science, data engineering etc.
  • Highly proficient with SQL, Data Transformations, Version Control Tools, and Scala
  • Proficient working with RDS AWS Redshift data warehouse
  • Hands on experience with the above mentioned tech-stack is must
  • Experience of AWS technologies would be a plus
  • Strong analytical problem-solving ability
  • Ability to keep up with a fast-changing dynamic business
  • Great communication skills to coordinate across business stakeholders and technical teams
  • Self-motivated, curious, and quick/continuous learner with a passion for innovation in data engineering