Automated Call Center Analysis
Enhance Call Center Performance with Automated Analysis
With Perch Insights, you can automatically evaluate every customer interaction, identify coaching opportunities, and ensure quality at scale—all without lifting a finger.
🎯 Analyze 100% of calls with automated QA
📊 Detect sentiment, intent, and compliance issues in real time
✅ Optimize performance, agent productivity, and CX
Data-Driven Decisions, Without the Manual Work
Automated Call Center Analysis leverages AI and automation to transform call data into clear, actionable intelligence.
With Perch, you can:
- Auto-score every call using QA criteria you define
- Uncover behavior trends across agents and teams
- Flag compliance risks before they become violations
- Empower QA teams to focus on high-impact reviews
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“Companies using AI-driven analytics reduce handle time by 40% and boost conversion by 50%.”— Nextiva
Why Manual Call Center QA Often Isn’t Enough
Call volumes are rising. Expectations are growing. Manual analysis can’t keep up.
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Less than 5% of calls are manually reviewed
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Feedback arrives too late to correct poor performance
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Manual processes are expensive and hard to scale
Looking for a product that provides these features and naturally integrates with your current stack? Learn more about our Call Center Analytics
Complete, Consistent, and Real-Time
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Auto QA Scoring
Real-time call evaluations based on your rubric
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Sentiment & Intent Detection
AI understands tone, frustration, positivity
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Compliance Monitoring
Flag risky language, disclosures, and adherence gaps
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Topic & Keyword Tracking
Spot patterns in objections, complaints, or success signals
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“Companies embracing automation see up to 20% improvements in operational efficiency.”— Harvard Business Review
Impact Across the Organization
Whether you’re leading QA, managing a team, or driving CX strategy—Perch works for you:
👩💼 QA Managers
- Expand QA coverage from 2% to 100%
- Focus analysts on high-value cases
- Standardize feedback across the org
👨🏫 Team Leads
- Get real-time alerts on rep performance dips
- Personalize coaching based on behavior trends
- Track improvements by agent, team, or region
📈 CX & Ops Executives
- Connect agent behavior to NPS and CSAT outcomes
- Identify process bottlenecks and journey pain points
- Make smarter workforce and technology decisions
Better Quality, Lower Cost, Smarter Decisions
What you get with automated call center analysis from Perch Insights:
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Early Detection of Issues
Take action while the call center day is still in motion
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Consistent QA Across the Board
No bias, no missed calls, just steady and reliable QA
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Insights from Every Call
No more data blind spots or limited sample sizes
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Real-Time Coaching
Help agents in the moment, not weeks later
Start Automating Your Call Insights
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You're already collecting the data. Now turn it into impact—with Perch.
