Unlock Actionable Insights with Perch:
Boost Conversions Lower CAC Drive Revenue Reduce Churn
Elevating Sales Performance With Perch Insights
Cutting-edge
telecom company
Selling an additional service
to existing subscribers at
25%
higher rate
Leading
e-commerce player
enrolling
15-20%
More customers than the
incumbent BPO
Top 3 wireless
network operator
Retaining subscribers at a
5%
Higher rate and a
12pt
Higher NPS score.
Top performer for acquiring new subscribers through online chat
Fast growth
fintech company
20%
increase in agent productivity
25%
increase in customer retention
through faster issue resolution.
10x
Increase in use of Conversational AI
Results Driven by Data. Metrics. AI. Perch Insights.
01
Perch is the first contact center-focused app using Gen-AI to spot trends and see the root causes of problems and opportunities so that you can drive performance
02
The best app for accurate and trusted insights for reporting at an executive and granular level for all phases of the customer journey
03
And only solution that bundles all of this with proactive alerts to see the forest from the trees to increase market share and improve the customer journey
AI-powered contact center analytics to spot trends, track performance, and take action
Our clients are using Perch Insights to expand customer lifetime value and minimize customer acquisition and service costs.
With Perch, we’ve seen an overall increase in sales conversion by 20% plus a 25% increase in cross-sales. We have been able to move faster to make better decisions on how best to sell and test different ideas to keep moving.
Director of Operations, Publicly-Traded Fintech Company
With the help of Perch Insights, we’ve been able to proactively manage our complex multi‑channel customer support systems like never before. It streamlines our processes, allowing us to be more efficient and responsive to our customers’ needs.
COO, Marketing Services Company
Transform your Contact Center Challenges into Revenue Opportunities
Perch’s Unique Value Proposition
Visibility into Every Step of the Customer Journey PLUS Insights from an AI co-pilot that tell you exactly what you need to do
See the forest through the trees
Perch Insights gives business leaders crystal-clear visibility across their entire customer journey. Spot trends, uncover opportunities, and take immediate action to drive better business outcomes.
