Results Driven by Data. Metrics. AI. Perch Insights.
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Perch is the first contact center-focused app using Gen-AI to spot trends and see the root causes of problems and opportunities so that you can drive performance
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The best app for accurate and trusted insights for reporting at an executive and granular level for all phases of the customer journey
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And only solution that bundles all of this with proactive alerts to see the forest from the trees to increase market share and improve the customer journey
AI-powered contact center analytics to spot trends, track performance, and take action
Stop scanning dashboards. Just ask questions in plain English and get clear answers that pinpoint your next best action.
Dashboards make you search. Perch simply answers. Instantly understand trends, track performance, and take action with clear, actionable recommendations.
Perch delivers the insights you need to act faster, smarter, and with confidence.
Perch simplified our decision-making dramatically. Instead of digging through dashboards, we quickly find actionable insights. The result? A 20% boost in sales conversions and a 25% lift in cross-sales.
Director of Operations, Publicly -Traded Fintech Company
We used to spend hours piecing together data from multiple dashboards. Perch changed all that. Now, we’re proactively solving customer issues and improving our response times without the hassle.
Perch Insights gives business leaders crystal-clear visibility across their entire customer journey. Spot trends, uncover opportunities, and take immediate action to drive better business outcomes.