Use AI to spot trends, see underlying causes and take action
No other Customer Experience (CX) analytics platform provides actionable insights like Perch Insights.
Perch empowers Customer Experience (CX) leaders with AI-driven insights to work proactively, leading to progressively better business decisions and performance.
What if you could...?
Improve every step of the customer journey
Increase agent success in customer service and acquisition
More effectively bundle virtual and human agents
Our clients are using Perch Insights to expand customer lifetime value and minimize customer acquisition and service costs.
With Perch Insights, you’ll be able to track key customer trends, agent performance metrics, and much more!
Quickly and effortlessly answer your questions to understand what’s going on, why it’s happening and what action to take.
Optimize Across Customer
Journey and Agent Operations
Improve the customer journey to increase conversion or lifetime customer value, and manage operations for increased agent productivity and customer satisfaction.
Which part of the journey matters most to you?
Customer Acquisition
-
Sales Leads
Identify best target and lead sources based on historical success rates. -
Touch points
Use data to see best combination of touch points across voice, text and email. -
Product Offer
Data shows ideal product offer for every geography. -
Conversion/Sale
Analyze contribution to change data for continuous improvement.
Customer Retention/LTV
-
Agent Training
Pinpoint common issues to improve performance. -
AI Empowerment
Augment live agent performance with AI-driven insights on customer status, sentiment analysis, and fastest route to resolution. -
Bottleneck Alerts
Get instant updates on bottlenecks across channels and locations. -
Trend Analysis
Spot trends early and take action before quality is compromised.
Data. Metrics.
Results Driven by Perch Insights.
Cutting-edge telecom company
Selling an additional service to existing subscribers at
higher rate
1
%
Popular online retailer
Enrolling
15-
1
%
Leading wireless network operator
Retaining subscribers at a
higher rate and a
1
%
higher NPS score. Top performer for acquiring new subscribers through online
chat
chat
1
pt
Fast growth Fintech company
Fast growth Fintech company
increase in agent productivity
1
%
increase in customer Retention/LTV through faster issue resolution.
1
%
Increase in use of Conversational AI
1
x
See the forest through the trees
Perch Insights offers the best way for Customer Experience (CX) leaders and their colleagues across the enterprise to see the forest through the trees to increase market share and improve the customer journey.
